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 Infogrames Online Privacy Policy
Infogrames is very concerned with the privacy rights of our online visitors and customers and is committed to protecting the information collected about
you. We have adopted an Online Privacy Policy that guides how we collect, store
and use the information you provide while visiting any of the websites governed
by this Privacy Policy (as listed below). For our information collection practices
with respect to children under 13, please see our special children's section below.
This Privacy Policy and the certification seal located on this page confirms that Infogrames is a valid licensee and participating member in the Entertainment
Software Rating Board's Privacy Online Program: ESRB Privacy Online. To protect
your privacy, we have voluntarily undertaken this privacy initiative and all
of our Web sites have been reviewed and certified by ESRB Privacy Online to
meet established online information collection and use practices. As part of
this privacy program, we are subject to frequent audits of our sites and other
enforcement and accountability mechanisms administered independently by the ESRB.
Whenever you visit a Web site that displays the ESRB Privacy Online Certification Seal, you can expect to be notified of the following: - The websites and information
covered by this Privacy Policy
- Exactly what personal information may be collected and how it will be used
- The consequences, if any, resulting from your refusal to provide personal information
- Whether Infogrames uses cookies, tracks IP Addresses or uses other passive means to collect information
- Who, if anyone, is collecting your personal information
- With whom, if anyone, will your personal information be shared
- What choices you have with regard to the use of your personal information
- How you can access and, if necessary, change the personal information Infogrames collects and maintains
- What about links to other parties
- Whether and how information is collected from Children under 13
- How Infogrames ensures data security, quality, and integrity
- Where and how to ask questions or file complaints
The websites and information covered by this Privacy Policy:
This Privacy Policy currently applies to the following Web sites operated by Infogrames:
www.infogrames.com
www.us.infogrames.com
www.wizworks.com/macsoft
www.atari.com
www.ina-support.com
www.funkidsgames.com
In addition, Infogrames may own several other domain names that point to the
Web sites listed above. From time to time, we may add new websites and will
take reasonable steps to update the list. Please note, however, that this Privacy
Policy applies only to the websites set forth above, and not to websites operated
by our International affiliates (e.g., Infogrames of Brazil, France, United
Kingdom, Italy, etc.). When you link to these foreign sites or any other sites
from a website listed above, their privacy policies will apply.
Also, please note that this Privacy Policy applies only to information collected by Infogrames online through the sites listed above, not to information that Infogrames may collect offline.
What information does Infogrames collect and how will it be used?
In order to give you the best experience on our sites, Infogrames may collect
information about you, but only if you voluntarily provide it to us. Typically,
we may ask a user to submit personal and/or demographic information, and it
will usually take the form of either: (1) game-specific or site registration;
(2) community registration; (3) technical product support; (4) placement of
an order for goods or services in the event Infogrames launches an online store;
(5) sending an e-card to a friend; (6) submitting a question or comment to our
webmaster; and/or, (7) personal information submitted in a business capacity
(e.g., resumes). The types of information requested for each activity and the
way the information is used are detailed by category below. Please note, however,
that depending on the Infogrames website which you are visiting, some of the
amenities listed above may not be available.
Unless noted otherwise, we may also use your personal information collected
through one of the means set forth below for our internal marketing and demographic
studies, so we can constantly improve the products and services we provide you
and to better meet your needs. Demographic information is similarly used to
tailor our visitor's experience at our site, showing them content that we think
they might be interested in, and displaying content according to their preferences.
No matter what method we use to collect information and no matter how we use
that information, we will only collect the information deemed reasonably necessary
to fulfill your online requests and our legitimate business objectives.
Game Specific Registration
Almost all game pages that appear on our sites provide you the opportunity
to register to receive the latest news and information about a particular game
(i.e., Subscription Center). If you choose to subscribe, you may be prompted
to submit personal information such as your full name, home address, phone number
and email address. Additionally, we may ask you for some demographic information
including your age, gender, the game systems you own, and the types of games
you play. The information you provide on this registration form will be used
to send you, via email, game news and information tailored to your game and
platform preferences. In addition, we may use the information to send you notices
that contain additional information, discounts, and offers from Infogrames,
unless you opt out from receiving such notices at the time of registration or
at a later time.
Community Forum Registration
To register for membership in our online community, we may ask you to provide
personal information such as your email address, and to create a username and
password. We may also collect demographic information about you, including your
occupation, hobbies and interest, and other preferences. The information that
you submit to us for this purpose is used to give you access to our community
forums and other community features.
The ability to participate in the community forums by simply logging in is
available to only those Web users that have already created a password during
an earlier visit to the community registration area of our site. To login as
a member, we may ask you to submit your username and password. This information
is collected so that you can access and participate in the community forums
without having to reregister.
Please note that whenever you give out personal information in public areas
such as on our community forums, that information can be collected and used
by people you don't know. While we strive to protect those who wish to participate
in these forums, we cannot guarantee the security of any information you post
in these areas. When you register for the community forum, you have the option
to make your email address inaccessible to other users of the forum.
Technical Support
To submit a question or problem to our technical support center using Infogrames'
email form, you may be asked to provide your first and last name, date of birth,
country, state or province, email address, telephone number, the date and location
of your purchase, the name of the game in question, the operating system you
are having the trouble on, and a description of the problem you are encountering.
The information you provide us for this purpose is used to respond to the your
troubleshooting problem.
Online Store
In the event Infogrames launches an online store for its web users, visitors
purchasing goods or services may need to provide a valid credit card number
and expiration date, in addition to name, mailing and billing addresses, phone
number and e-mail address. In the event that we launch such an online store,
we may also ask you to create a password so that when you return to our site,
you can easily retrieve your shopping cart by logging in.
E-cards
Web users who wish to send an e-card to a friend or family member may be asked
to provide their name and email address, and the name(s) and email address(es)
of the person(s) to whom they wish to send the e-card. After we send the E-card,
we do not store the collected email addresses or use them for other purposes.
Email to Webmaster
Infogrames may collect and temporarily store personal information that you
voluntarily submit to us via email correspondence. For example, Infogrames provides
a link through which an online visitor can send e-mail to our Webmaster addressing
any issue a user encounters when using our websites. Any personal information
contained in such email is used by Infogrames for the sole purpose of responding
to your questions. Although most e-mail messages are deleted after they are
responded to, in certain cases hard copies of or data from certain e-mail correspondence
may be kept on file for security purposes. Any such copy or data will also be
stored in a secure location, and information from these messages will not be
used for marketing purposes.
Business Capacity
Infogrames allows for the online submission of resumes. Personal information
collected from resumes will be used solely for the purpose of accepting and
evaluating candidate submissions for job postings. Information obtained from
resumes may be shared within our company.
Portions of our site may also contain an area where businesses can submit a
request to receive corporate or financial information about Infogrames (e.g.,
www.infogrames.com). Any personal information collected from such requests,
such as name, email address, and phone number, is used to respond to the specific
request and, if you opt-in, is added to our business mailing list.
Other than as explained above, this Privacy Policy does not apply to personal information gathered through resumes or requests for corporate or financial information.
What happens if I refuse to provide my personal information?
Your refusal to submit personal information may limit your ability to participate
in some of our activities such as sweepstakes or community forums. However,
you do not need to provide personal information to access and browse our Web
sites.
Does Infogrames use cookies, track IP Addresses or use other passive means to collect information?
Infogrames uses cookies on its websites. A "cookie" is a small bit
of record-keeping information that websites often store on a user's computer.
Cookies do not include people's names, e-mail addresses, or other information
that is personally identifiable; they are typically used to quickly identify
a user's computer and to "remember" things about the user's visit.
Infogrames also keep tracks of Internet Protocol (IP) addresses for safety and security reasons. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
Who is collecting my personal information?
The information you submit to our websites is collected by Infogrames and is
used in the manner specified under the section titled "What information
does Infogrames collect and how will it be used?" Contact information for
Infogrames is provided below.
With whom does Infogrames share my personal information?
It is our policy not to share your personal information with any third parties.
However, this policy does not apply when disclosure is required by law enforcement
or other government officials in connection with an investigation of fraud,
intellectual property infringements, or other activity that is illegal or may
expose you or us to legal liability. In addition, information about our customers,
including personal information, may be disclosed as part of any bankruptcy,
merger, sale, transfer of company assets, or acquisition, if permitted by and
done in accordance with applicable law.
Can I choose how my personal information is used?
If you do not want Infogrames to send you communications about our products
and services, you can opt-out from receiving these communications at the time
of information collection or by contacting us by phone at (425) 951-7106 or
by regular mail at Infogrames, 2230 Broadway Avenue, Santa Monica CA 90404,
Attn: Customer Database. In addition, along with every communication sent to
you, Infogrames gives you the opportunity to discontinue receiving future communications.
How do I access my personal information?
You always have the option to view, correct and/or delete the personal information collected about you and stored in our database. To do so, please take any one of the following steps:
1. Send mail to the following postal address:
Infogrames
2230 Broadway Avenue,
Santa Monica, CA 90404 Attn: Customer Database
2. Call the following telephone number:
(425) 951-7106 and use our Automated Systems' Main Menu option or speak to a customer service representative.
What is Infogrames' policy regarding links to third party sites?
You should be aware that while you are on a website operated by Infogrames,
you could be directed to other sites that are beyond our control and for which
we are not responsible. Because we cannot guarantee that the privacy policies
of these websites meet our high standards and the requirements of the ESRB Privacy
Online Program, we recommend that you read the privacy policy of the website
to which you link before you submit any personal information.
Does Infogrames collect personal information from children under 13?
Collection and Use of Personal Information
At this time, we collect and store personal information about children under
13 ("children" or "child") only if it submitted by way of
our email support page (accessible from the Technical Support area of our site
at www.ina-support.com) and is submitted after we've obtained verifiable parental
consent. We do not collect personal information from children through our kids'
site located at www.funkidsgames.com. On our email support page, we determine
who is younger than 13 years old and whether parental consent is required by
asking all users seeking technical support help to submit their age (i.e., date
of birth). Those users under 13 years old are directed to our Parental Consent
Form. If given verifiable permission from a parent, Infogrames may collect and
store the following types of personal information about a child seeking technical
support help: first and last name, email address, and telephone number. Infogrames
may also collect demographic information about a child such as the country and
state in which the child lives, the child's date of birth, and a description
of the hardware (e.g., operating system) and/or product the child has encountered
a problem with; and, combine such information with the child's personal information.
Infogrames will only collect this information if it is voluntarily submitted
to us by the child. We do not collect personal information about the child through
the use of passive collection mechanisms such as cookies.
The information collected from a child through our email support page is used
by Infogrames for purposes of diagnosing a child's specific technical problem
and providing an acceptable solution, and may be stored for purposes of providing
ongoing technical support. From time to time and through the use of our email
support page, we receive requests from children relating to Frequently Asked
Question documents (FAQ's), Hint documents, and/or patch disks or update disks
related to a specific game or games, and we may use the contact information
provided to respond to such requests.
Under no circumstances will we ask the child to provide us more personal information than is reasonably necessary for the child to receive technical support help.
Third Parties
Please read the section titled "With whom does Infogrames share my personal information" (above) for our policy on the disclosure of personal information collected from and about children under 13.
Parental Access
As a parent, you have the right to review, update or delete your child's personal
information and/or have Infogrames discontinue further collection or use of your
child's personal information. To do so, please contact us by phone at 425-951-7106,
E-Mail (webmaster@us.infogrames.com) or by regular mail at:
Infogrames
Attn: Technical Support Department
13110 NE 177th Place
Suite #B101, Box 180
Woodinville, WA 98072-9965
We will be happy to review, update, or delete your child's information as appropriate. Please make sure to have your child's email address available for verification purposes.
What safeguards does Infogrames use to protect my personal information?
To protect your personal information, Infogrames maintains appropriate safeguards
to ensure the security, integrity and privacy of the personal information collected
from and about its users, including children under 13. Our sites have security
measures in place to protect the loss, misuse and alteration of the information
under our control. Personal information collected by Infogrames is stored in
secure operating environments that are not available to the public.
How do I ask a question or file a complaint?
If you have any questions, complaints, or comments regarding our privacy statement,
the practices of this site, or your dealings with any of our websites, please
contact our Technical Support team by phone at (425) 951-7106, or by regular
mail at:
Infogrames
2230 Broadway Avenue
Santa Monica, CA 90404
Attn: Customer Database
For complaints, you can also contact ESRB Privacy Online directly at www.esrb.org or by regular mail at:
ESRB Privacy Online
845 Third Avenue
New York, NY 10022
By using this site, you signify your assent to Infogrames Online Privacy Policy.
If you do not agree to this Privacy Policy, please do not use this site. We
reserve the right to make changes to this Privacy Policy at any time. Please
check back from time to time to ensure that you are aware of these changes.
Your continued use of this site will signify your acceptance of these changes.
This Privacy Policy reflects the law of the United States. In France, the collection of personal information on the Internet is governed by French law no. 78-17 of January 6, 1978. |
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